Help & FAQs
5. What happens if I want a late arrival?
You'll need to let Edinburgh Holiday Lets know 1 week in advance of your stay of your arrival or by telephone if sooner. All late arrivals will incur a £10 meet and greet fee payable to our property manager when they meet you with the keys.
6. Are towels and linen included?
Towels and linen are provided.
8. What if there is damage to the Holiday Home during my stay?
Any damage must be reported immediately to your Property Manager, or Edinburgh Holiday Lets directly. We will hold your initial deposit payment of £250 against damage and excessive cleaning. Edinburgh Holiday Lets reserves the right to charge your Credit card any excess of this figure for damages sustained.
9. What if I find damage upon my arrival to my
If upon arrival you notice damage to the property, please contact your Property Manager, or Edinburgh Holiday Lets directly. We will record the information. Damage must be reported the day of your arrival.
Should you make any unnecessary callout to the property manager or any other party then a call-out charge of £25 will apply.
11. If I pay by credit card, do I get
Yes, there is a 2.5% booking fee 3.5%for Amex that is added to your credit card should you wish to pay this way. There are no charges if you choose to pay by debit card.
12. What happens if you change a booking?
In the event that the holiday home you have booked becomes unavailable, due to circumstances beyond our control, then you shall be offered alternative accommodation or a full refund. In the event that no suitable accommodation can be found for you then a full refund will be returned. Any refund is restricted to self catering apartment costs and we are not liable for any cancellation charges for travel arrangements etc.
Cancellation charges. Once booked, up to 60 days prior to your arrival, you will be entitled to a 50% refund of deposit paid. In the 60 days prior to arrival no refund of deposit or secondary payment will be made (except in exceptional circumstances such as family bereavement)
14. What happens if I want to make changes
to my booking?
If you wish to make any alterations to you booking after it has been confirmed, such as chosen departure date or the accommodation itself, then you must do so in writing to firstname.lastname@example.org. We will do our best to make your changes though it may not always be possible. Please give us at least 14 days notice.
If you wish to change your booking to another property than originally booked, then only with the property owners agreement no charges will be incurred. If the property owner is not in agreement then the normal cancellation charges will apply.
If the property that you wish to move your booking to is more expensive for the same period, then you will need to pay extra the difference of the rentals plus an administration charge of £100, providing we are able to make the change. If you switch to a different holiday home that is less expensive than what you had originally booked, then you will be refunded the difference and be subject to a £100 administration charge.
15. What is included in the rental cost?
The cost of your holiday home includes all utility charges (water, electricity and gas), maintenance of garden if applicable, all local taxes, a full inventory of equipment and utensils. See booking form and information sheet regarding linen and towels. Please note: no items must be removed from the apartment during your stay.
16. What is not included?
The price of your self catering holiday does not include holiday insurance or transportation to your holiday home. Where there is a telephone at the property, telephone calls are not included in the price and must be paid for.
17. What if I leave the property very messy
and unclean on departure?
If after you stay excessive cleaning is required (above the normal amount of time taken to clean the accommodation) then you will be charged for the extra hours required to clean.